FAQ
1. Membership
Q: How do I register as a member?
A: Click the "Member Center" icon on the top right of the website and register using your email. You can also create an account during your first checkout.
Q: What if I forget my account or password?
A:
・Forgot your account? Add our official LINE @manichiachia and provide your registered details.
・Forgot your password? Go to Member Center > Forgot Password, enter your registered email, and you’ll receive a reset link via email.
Q: How can I check my store credit?
A: After logging in, go to Member Center > Store Credit to view available balance and expiration date.
2. Shopping
Q: Where do I enter a discount code?
A: On the checkout page, after selecting your payment and shipping methods, enter your code and click "Apply".
Q: How do I use my store credit?
A: On the checkout page, available store credit will be displayed. Enter the amount you'd like to apply toward your order.
Q: How do I know if my order was successfully placed?
A: A confirmation email will be sent to your registered address once your order is complete. You can also check Member Center > Order History.
Q: How can I check if my credit card payment went through?
A: Go to Member Center > Order Management to check your order and payment status.
Q: Can I cancel my order?
A: If you need to cancel your order, please contact customer service as soon as possible. We’ll help confirm the shipping status and proceed accordingly.
Q: Can I modify my order after it's placed?
A: To ensure timely delivery, orders cannot be modified once confirmed. If you need to change your phone number or shipping address, please contact customer service immediately.
Q: Can I change my pickup store or extend the pickup deadline for 7-Eleven orders?
A: Unfortunately, store changes and pickup deadline extensions are not supported. Please double-check your pickup store before placing an order. Unclaimed parcels will be returned and not resent; you will need to place a new order.
3. After-Sales Service
Q: How will I receive my refund?
A: Refunds will be issued back to the original credit card used for payment. Processing time may vary depending on your card provider’s billing cycle.
Q: Do I need to pay for return shipping?
A: One free return per order is available within the 7-day trial period. However, if your remaining order value falls below the free shipping threshold after the return, the original shipping cost will be deducted from your refund.
Q: What should I do if I receive a defective item?
A: Please contact us via LINE @manichiachia within 7 days of receiving the order. Provide photos of the issue, your member account, order number, and contact number. Our team will assist you as soon as possible.
For further assistance, feel free to contact us at:
📧 Email: info@manichiachia.com
Thank you for your support and trust in MANICHIACHIA.